1
Dedicated field officer mobile app
An application allowing agents to log cases, upload multimedia evidence securely, and synchronize data offline from remote, low-connectivity locations.
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UNICEFNCCMChild ProtectionHumanitarian
NCCM Egypt: Securing National Child Protection Case Management
How Egypt's NCCM transitioned its national child helpline to a sophisticated, secure digital ecosystem to track and accelerate sensitive abuse interventions.
0moRapid Agile deployment cycle
0%Legacy data migrated with zero operational disruption
UNICEFFull adherence to international data protection standards
0Paper redundancy after end-to-end digital workflow
Case overview
Deployment at a glance
Region
Egypt · Nationwide
Period
9-month Agile project
Stakeholder
National Council for Childhood and Motherhood (NCCM)
Products
Custom Platform
Challenge
Before Intrazero's intervention, the NCCM managed sensitive abuse cases using manual workflows. The NCCM required an integrated web and mobile platform that could securely unify field agents, center directors, and prosecution offices while maintaining rigorous international safeguarding standards.
Solution
Intrazero delivered a fully integrated web and mobile Case Management Information System: a dedicated field officer mobile app, a centralized web admin portal with automated legal-document generation, and a security-first architecture safeguarding beneficiary privacy beyond standard compliance.
Solution stack
Custom Platform
Deployed in production
Sector context
Why this matters
In the realm of national child protection, delays, data leaks, or fragmented communication between field agents and public prosecutors can have devastating real-world consequences. A modern child helpline requires more than just call logging; it demands a highly secure, end-to-end Case Management Information System (IMS) that empowers real-time collaboration, protects beneficiary identity, and accelerates legal and social interventions.
The challenge
Before deployment: the operational picture
Before Intrazero's intervention, the NCCM managed sensitive abuse cases using manual workflows. The operational consequences were specific and measurable:
- Collaboration between field agents and public prosecutors was delayed by paper-based transfers.
- Field officers had no secure, centralized way to log multimedia evidence from remote locations.
- Compiling long-term follow-up reports required extensive manual hours.
- The system lacked the automated document generation necessary for rapid legal interventions.
- Legacy data was siloed, posing risks to continuity of care.
The NCCM required an integrated web and mobile platform that could securely unify field agents, center directors, and prosecution offices while maintaining rigorous international safeguarding standards.
The solution
How it works
2
Centralized web admin portal
Provided NCCM management with complete oversight, interactive dashboards, and automated generation of critical legal documents, including consent forms and referral notes.
3
Security-first architecture
Given the high sensitivity of the data, the platform implemented SFTP, robust encryption, ReCAPTCHA, and underwent rigorous penetration testing to safeguard beneficiary privacy beyond standard compliance.
Tech stack & deployment
Laravel backendMySQL databaseVue.js frontendNative mobile field officer app with offline syncSFTP secured data transfersAgile delivery methodology
Compliance posture
- Strict adherence to UNICEF international data protection and safeguarding standards
- Robust encryption at rest and in transit
- ReCAPTCHA and rigorous penetration testing
- Full audit trail across all case events
The solution
How it works
Implementation
Phased rollout
Phase 1
Security & compliance design
Mapping UNICEF data standards to the system architecture.
Phase 2
Agile development (9 months)
Building the mobile field app and web portal simultaneously.
Phase 3
Legacy data migration
Carefully phased transfer of highly sensitive historical data.
Phase 4
Deployment & prosecutor integration
Live rollout and connection with legal offices.
Outcomes
Outcomes with measurement methodology
| Metric | Baseline | After deployment | Methodology |
|---|---|---|---|
| Paper redundancy | 100% | 0% | End-to-end digital workflow |
| Evidence log to prosecutor review | Paper-based transfers | Real-time secure transfer | System timestamps |
| Legacy data migration integrity | N/A | 100% | Migration audit |
| Field officer reporting | Manual hours | Mobile / offline-sync | Time-and-motion study |
Paper redundancy
Baseline
100%
After deployment
0%
Methodology
End-to-end digital workflow
Evidence log to prosecutor review
Baseline
Paper-based transfers
After deployment
Real-time secure transfer
Methodology
System timestamps
Legacy data migration integrity
Baseline
N/A
After deployment
100%
Methodology
Migration audit
Field officer reporting
Baseline
Manual hours
After deployment
Mobile / offline-sync
Methodology
Time-and-motion study
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