1
Asset registry and lifecycle tracking
All 25,000+ assets were onboarded into a centralized database. The system tracks real-time location, condition logs, and complete lifecycles.
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Saudi MOHVision 2030Healthcare network operations
Tabuk Health Cluster: Asset Lifecycle Management at Scale Across 150 Facilities
How Saudi MOH's Tabuk Cluster moved 25,000+ medical assets from reactive to predictive maintenance, in alignment with Vision 2030, on a single platform.
0Facilities (27 hospitals + 123 PHCs)
0k+Medical assets under lifecycle tracking
0%Reduction in critical-equipment downtime (vs 2021 baseline)
0%Preventive maintenance coverage (from ~45%)
<30mDispatch time, down from >90 minutes
Case overview
Deployment at a glance
Region
Saudi Arabia · Tabuk Cluster
Period
2022–2027 (5-year MOH-accredited contract)
Stakeholder
Saudi MOH — Tabuk Health Cluster
Products
iAssets
Challenge
Before iAssets, the Tabuk Cluster managed 25,000+ critical medical assets across 150 facilities using a fragmented paper-based system. The cluster needed a single platform that could handle the geographic scale, satisfy MOH accreditation requirements, integrate with existing HIS and ERP systems on a forward-compatible basis, and operate in environments where field technicians required mobile access.
Solution
Intrazero deployed iAssets as a unified platform with three operational pillars: a centralized asset registry and lifecycle tracking layer, an intelligent scheduling and preventive maintenance engine, and a bilingual (Arabic/English) mobile technician portal for field operations.
Solution stack
iAssets
Deployed in production
Sector context
Why this matters
Saudi Arabia's Vision 2030 healthcare program targets a step-change in operational efficiency across the public hospital network and a 70% private-sector share in healthcare delivery. A core enabler is asset performance: medical equipment that is unavailable, broken, or off-cycle directly degrades patient outcomes and inflates cost-per-procedure. The Tabuk Health Cluster, covering one of the largest geographies in the Kingdom, faced this challenge at an industrial scale.
The challenge
Before deployment: the operational picture
Before iAssets, the Tabuk Cluster managed 25,000+ critical medical assets across 150 facilities using a fragmented paper-based system. The operational consequences were specific and measurable:
- ~55% of maintenance was reactive (after equipment failure) rather than preventive.
- Dispatching technicians to address critical failures took upwards of 90 minutes.
- Compliance reporting to the Saudi MOH required manual, time-consuming data compilation across disconnected sites.
- The cluster lacked a consolidated, real-time asset register, complicating audits and budget forecasting.
- Spare-parts procurement was unforecast, driving emergency-procurement premiums.
The cluster needed a single platform that could handle the geographic scale, satisfy MOH accreditation requirements, integrate with existing HIS and ERP systems on a forward-compatible basis, and operate in environments where field technicians required mobile access.
The solution
How it works
2
Intelligent scheduling and preventive engine
The system schedules maintenance cycles based on manufacturer specifications and regulatory standards. Automated work-order generation routes tasks to technicians, shifting the operational model from reactive repairs to preventive maintenance automation.
3
Bilingual mobile technician portal (Arabic/English)
Field technicians receive assignments, check-in, update tasks, and access maintenance manuals directly from the field via native mobile apps.
Tech stack & deployment
Hybrid deployment (on-premise core with cloud backup)API layer to cluster HIS and ERP systemsNative mobile technician apps (Arabic/English)Centralized asset registryAutomated work-order routing engine
Compliance posture
- Built to align with KSA compliance and data protection requirements
- Saudi MOH-accredited deployment
- Full audit trail across all asset and work-order events
The solution
How it works
Implementation
Phased rollout
Phase 1
Pilot and discovery
Flagship pilot launched across 10 hospitals. Initial user groups onboarded to test workflows and the mobile technician app.
Phase 2
Full-scale rollout
Deployment expanded to all 27 hospitals and 123 Primary Healthcare Centers. Scale reached 200+ end users.
Outcomes
Outcomes with measurement methodology
| Metric | Baseline | After deployment | Methodology |
|---|---|---|---|
| Preventive maintenance coverage | ~45% | >85% | Ratio of scheduled to total maintenance events |
| Critical-equipment downtime per incident | 2021 baseline | −35% | Average resolution time per incident, tracked in platform |
| Technician dispatch time | >90 minutes | <30 minutes | System timestamps from alert to field check-in |
| Compliance reporting generation | Manual / days | Instant | Platform auto-generation |
Preventive maintenance coverage
Baseline
~45%
After deployment
>85%
Methodology
Ratio of scheduled to total maintenance events
Critical-equipment downtime per incident
Baseline
2021 baseline
After deployment
−35%
Methodology
Average resolution time per incident, tracked in platform
Technician dispatch time
Baseline
>90 minutes
After deployment
<30 minutes
Methodology
System timestamps from alert to field check-in
Compliance reporting generation
Baseline
Manual / days
After deployment
Instant
Methodology
Platform auto-generation
“iAssets has significantly improved how we track and manage our medical equipment across multiple facilities. The platform's real-time monitoring and automated maintenance scheduling have helped us reduce downtime. Intrazero's team was responsive to our needs, making implementation smooth and efficient. It's a practical solution that has brought noticeable improvements to our operations.”
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